Practice Office Policy

HUM2N PROGRAMME TERMS AND CONDITIONS

Precision Medicine Programme — Patient Agreement

1. Programme Overview

1.1 HUM2N provides a physician-led, personalised precision medicine programme designed to assess, monitor, and optimise health, performance, and longevity.

1.2 The programme may include:

  • medical consultations
  • diagnostic and laboratory testing
  • biometric and functional assessments
  • personalised clinical strategy
  • ongoing monitoring and support

1.3 The Member acknowledges that:

this is a clinical service and programme of care, not a general wellness subscription or outcome-guaranteed service.

1.4 Outcomes vary between individuals and are influenced by:

  • biological variability
  • adherence to recommendations
  • engagement with the programme

2. Programme Nature

2.1 The Membership is structured as a continuous, longitudinal model of care, delivered over time.

2.2 The Member acknowledges that:

  • programme value is derived from clinical oversight, continuity, and interpretation, not individual services
  • services are delivered as part of an integrated clinical pathway, not standalone transactions

3. Membership Term

3.1 The Membership is subject to a minimum commitment of twelve (12) months (“Minimum Term”).

3.2 Following the Minimum Term, the Membership shall continue on a rolling monthly basis unless terminated in accordance with this Agreement.

3.3 Either party may terminate the Membership after the Minimum Term by providing not less than thirty (30) days’ written notice.

4. Diagnostic Onboarding Fee

4.1 A one-time diagnostic onboarding fee is payable upon enrolment.

4.2 The diagnostic onboarding fee covers:

  • onboarding
  • programme setup
  • clinical and administrative preparation

4.3 The diagnostic onboarding fee is non-refundable once any programme services have commenced.

5. Fees and Payment

5.1 Membership fees are payable monthly via direct debit or other agreed method.

5.2 The Member acknowledges that:

Membership fees represent access to a structured clinical programme and are not dependent on the usage of individual services.

5.3 The Member remains liable for all fees due during the Minimum Term, regardless of usage.

5.4 The Clinic reserves the right to:

  • suspend services
  • delay or restrict care
  • withhold prescriptions

where payment is overdue, particularly where ongoing clinical monitoring is required for safe care.

6. Clinical Responsibility and Decision-Making

6.1 All clinical decisions are made by HUM2N clinicians based on:

  • clinical judgement
  • patient-specific data
  • current best practice

6.2 The Member acknowledges that:

  • recommendations may change over time
  • investigations and treatments are determined at clinician discretion

6.3 The Clinic does not guarantee:

  • specific health outcomes
  • symptom resolution
  • disease prevention

7. Programme Delivery

7.1 The programme is delivered in structured phases and may include consultations, diagnostics, assessments, and strategy sessions.

7.2 The Clinic reserves the right to:

  • modify programme components
  • adjust timing or sequencing
  • substitute tests or interventions

where clinically appropriate.

7.3 The Member acknowledges that:

certain phases may involve a higher concentration of services.

8. Appointments and Engagement

8.1 The Clinic shall make reasonable efforts to schedule appointments in accordance with the programme.

8.2 The Member is responsible for:

  • attending scheduled consultations
  • engaging with the programme

8.3 Failure to attend appointments may:

  • impact clinical outcomes
  • limit the ability to safely deliver care

9. Cancellation and Rescheduling of Appointments

9.1 A minimum of 48 hours’ notice is required to cancel or reschedule.

9.2 Late cancellations or non-attendance may incur a charge of up to 50% of the consultation fee.

9.3 Rescheduling is subject to availability and settlement of any applicable fees.

10. Missed and Unused Consultations

10.1 Consultations are intended for use within the relevant programme period.

10.2 Missed consultations may be rescheduled within one (1) month, subject to availability.

10.3 Unused consultations beyond this period are forfeited.

10.4 Upon cancellation of Membership, a one-month grace period applies for remaining eligible consultations, limited to:

  • one (1) joint review consultation (Doctor and Nutritionist, 30 minutes)
  • one (1) Nutritionist review consultation (30 minutes)

11. Diagnostics and Laboratory Testing

11.1 Diagnostic testing may be conducted by third-party laboratories.

11.2 The Clinic coordinates testing and interpretation but is not liable for:

  • delays
  • errors
  • failures attributable to third parties

11.3 The Clinic does not guarantee:

the accuracy, completeness, or clinical utility of third-party results.

11.4 The Member agrees to follow all test preparation instructions.

11.5 The Clinic may substitute or amend tests where clinically appropriate.

12. Treatment Credits

12.1 Treatment credits must be used during the active Membership period.

12.2 Credits are:

  • non-transferable
  • non-refundable
  • without standalone cash value

12.3 Unused credits expire upon termination.

12.4 The Clinic may, at its discretion, allow limited carry-forward for active renewing Members.

13. Communication and Support

13.1 The Member may contact the Clinic via approved channels for non-urgent matters.

13.2 The Clinic aims to respond within 1–2 business days.

13.3 Communication does not constitute emergency medical care.

13.4 The Clinic may provide guidance remotely where clinically appropriate.

14. Cooling-Off Period

14.1 The Member may cancel within 14 days under Consumer Contracts Regulations.

14.2 If no services are used, a full refund applies.

14.3 If services begin within this period:

  • the Member consents to early commencement
  • charges apply for services delivered

14.4 Refunds are calculated based on:

fees paid minus services used at standard non-member rates.

15. Early Termination (Before Minimum Term)

15.1 Where Membership is cancelled early:

  • Require 30 days written notice by email clinical@hum2n.com
  • Financial reconciliation applies
    • All services already undertaken within that period will be calculated at individual RRP
    • Any balance due to HUM2N or to the client will be paid
    • On receipt of payment of this balance the 12 month agreement can be bought to a close.

15.2 Programme pricing reflects bundled preferential rates, and recalculation will be based on standard rates.

15.3 If services used exceed payments made, the outstanding balance is payable before cancellation of agreement is completed.

16. Termination

16.1 After the Minimum Term, termination requires 30 days’ notice.

16.2 The Clinic may terminate where:

  • continuation is clinically inappropriate
  • patient safety is at risk
  • engagement is insufficient to deliver care safely

17. Non-Transferability

Membership is personal and may not be transferred or shared.

18. Data Protection and Privacy

18.1 Data is processed in accordance with UK GDPR and HUM2N privacy policy.

18.2 Third parties may process data independently.

18.3 The Member acknowledges that:

anonymised data may be used for clinical audit, research, and service improvement.

19. Liability

19.1 Nothing excludes liability where unlawful.

19.2 The Clinic is not liable for:

  • indirect or consequential losses
  • perceived or expected outcomes
  • non-clinical dissatisfaction

20. Governing Framework

20.1 All clinical services are delivered in accordance with:

  • GMC guidance
  • CQC standards
  • applicable UK law

20.2 This Agreement is governed by the laws of England and Wales.